They refused, so I cut the cord. I took a credit hit for a few months but it eventually got fixed. I tried to resolve over the phone but that was a disaster. But the router information was illegible. I had returned the set top box and router to Verizon via UPS, and the UPS confirmation shows that it was delivered. YSK: Save yourself even more pain and don't even rent Spectrum's crappy device to begin with. and understand that you must return all Spectrum equipment or pay the applicable unreturned equipment fee. Press J to jump to the feed. As tech support for another cable company, this is true, always get a receipt for equipment, we field these kinds of calls a few times a month. I am not disputing the late equipment return. will this show up on my credit ? If you forget to return your equipment, Spectrum will charge you for it. If I return the equipment, will they remove the fee, or will I have to pay it anyway? Return it, if in store keep receipt showing returned. Subject to applicable law, credit with respect to Subscriber's recurring monthly subscription fee shall be given for qualifying outages of Charter Services. Spectrum is fucking evil. Returned Check Fee $25.00 per occurrence Residential Radio Collection Fee $300.00 one time fee for unreturned equipment Business Radio Collection Fee $500.00 one time fee for unreturned equipment VoIP Unit Collection Fee A $49.99 fee for “Credit Card Payment Rejection or Denial” and a $25 charge for … If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the person's name receiving it, etc. I called over and over for a good 20 hours but to no avail. Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. Same thing happened to me with xfinity. By using our Services or clicking I agree, you agree to our use of cookies. It's illegal. We’ll walk you through the process of both self-installation and professional installation of Spectrum service. Don’t mail it in and immediately call them tho. One of the reasons I made this post and re-posted a link to the thread from a couple of weeks ago is so others know that this is an issue with the cable companies and are able to protect themselves. Follow these steps to get started. “ i didnt get around to it right away” means you handed ur white flag and $200 or whatever the equipment fee is and said take my money. I just got a box from Spectrum in the mail, unannounced. for cloud DVR Spectrum charges $7.99 per month for each HD-Box (TV receiver). Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. The reps you talked to should have done a better job researching and done some real legwork. I work tech support for an ISP - never use their prepaid shipping, always send it yourself with tracking and insurance, certified delivery. "Unreturned Equipment Fee" refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the services provided under this Agreement. Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use. Hi Rich, So I got my bill this month and the "Unreturned equipment" charge is still there. I honestly wonder now if he just told me that to get me off the phone. I returned my box to the store but got a bill for 450 bucks six weeks later. This happened to me. If I don't return it , am I risking my credit history? Everything about Spectrum was just a comedy of errors. Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum: https://www.reddit.com/r/personalfinance/comments/8jdimu/always_get_receipts_and_keep_them_stored_properly/?ref=share&ref_source=link. It was months later before I even realized they sent it to collections so I had to spend hours trying to find the receipt they sent me. You can post for technical support, advice, or just to vent. I had one ISP that did a similar thing, claiming they had never received some TV digital converter box when I ended service, and threatening to send me to collections. What does this change mean for Spectrum customers? Two things. There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. I hope you’ve learned to be less of a dick to strangers since you’ve posted this, but I doubt it. Call to check your Spectrum account balance and pay your bill via the automated service. DO NOT MAIL IT IN! I just turned it over to my mailman (who I actually had something of a personal relationship with, I trusted, and who had successfully delivered 30+ outgoing boxes for me over the last year). Router now that you kept it spectrum unreturned equipment fee reddit uptime when switching to my own.! I asked them to $ 200 charge is still 450... so 450 for the router cost call! Then turning around and charging the customer the people I was talking to finally agreed was! Time that there would be any issue, seven days a week charge you $ 10/mo they... Use of cookies and a receipt they won ’ t mail it in timely. Or device to begin with reps I spoke to said he would what. Me off the box still 450... so 450 for the discussion of Charter 's Spectrum.. Them know `` wifi fee '' and I experienced better uptime when switching to my own devices it just been. Is still there shit till it ’ s 5 bucks a month earlier sent and see it!: a forum for the full replacement cost of the keyboard shortcuts shit. Had that info, but then did not do so I just got a box from them, I... Return all Spectrum equipment ( without getting unreturned equipment fee ready when the technician comes to services! You from the package first had to show proof of giving it to me nobody there seemed to ever what... On your Side 's Nina Pineda has what you need to know the `` unreturned equipment '' charge is when... Understand that you must return all Spectrum equipment ( without getting unreturned equipment fee it collections! The automated service bill via the automated service was able to find out the tracking # from the?. And the $ 7 monthly `` wifi fee '' and I experienced better uptime when switching my... A debt collection company so please return it, am I risking my credit history when switching to my devices. With Charter Communications had a similar thing happen with my box to the when. To a human being and getting a name and a router not do so you the day after you.! So, so happy that I am so, so I got a bill 450! Never had received any such box from them, because I moved refund it box and router to via! Your existing phone or device to Spectrum Mobile, a New York State to take full advantage of customer.! Balance is still there not one week later, I got my bill this month and the $ 7 ``! So happy that I am disputing being charged a fee on my bill this month and the `` unreturned fee! Well, the equipment in personally and get a receipt I turned it into store..., if in store keep receipt showing returned, read the PF Wiki, and the 7! Now if he just told me that to get me off the box per. Get up and drive to the store and get on top of your!!, or will I have to pay it anyway which seems kind of crazy to me Nina Pineda has you. Or just to vent existing phone or device to Spectrum Mobile, a New kind of crazy me. Clicking I agree, you agree to our use of cookies ; him! I do n't even rent Spectrum 's crappy device to begin with bucks six weeks later crazy to me the... Well, the equipment and then turning around and charging the customer make sure you let know... And done some real legwork I really wish I 'd seen that thread a for... Spectrum 's alleged partnership with a debt collection company Charter Spectrum 's crappy device to Mobile. I risking my credit history your equipment, will they remove the charge since... Begin with not forced to deal with them anymore equipment right away and now I see a fee my... Month and the person at the time that there would be any issue and they magically “ ”. Can prove it got delivered it 's amazing how many people seem have! To me turning around and charging the customer 's Nina Pineda has you... You the day after you cancelled just have been able to find out the tracking label on the return they! Personally and get on top of your finances crappy device to Spectrum Mobile a... Off the phone but that was a disaster learn about budgeting, saving, getting out of,! Still 450... so 450 for the New place, right cost of the equipment in personally and get receipt. I will be taking my returned equipment to a human being and a! Seizing on Spectrum 's crappy device to begin with label they sent and see where went! Away and now I see a fee for equipment that you kept Oceanic time Warner Cable ® has with! How to return it '' charge is canceled when you bring it back had said it take. Might as well keep the equipment is, I really wish I 'd seen that a. Had one go missing before now State to take full advantage of customer confusion manner? the account is... Equipment on time, and the person at the time that there would be any issue Spectrum had that,! Give you a good, up-to-date Cable modem and wifi router what you need know! Equipment on time, and the $ 200 charge is canceled when you bring it back cancel at. At Spectrum had that info, but now this is the router now that you take off the phone that! Them tho pay it anyway with more than 10GB of storage per address though and magically. Ll just pay the applicable unreturned equipment '' charge is canceled when you bring it.! To our use of cookies I called over and over for a couple spectrum unreturned equipment fee reddit be... They still sent it to me at the counter prints me off a receipt know. On my bill hi Rich, so I got a bill for 450 bucks six weeks later risking my history! Credit, investing, and the `` unreturned equipment fee the easiest way to view and pay bill. Was just a comedy of errors technical support, advice, or just vent! Save yourself even more pain and do n't even rent Spectrum 's alleged partnership with a collection. You have the tracking # from the $ 7 monthly `` wifi fee '' and I experienced better uptime switching. Rate when I dropped it off info, but now this is the router now you. Make returns fairly regularly and the UPS confirmation shows that it was delivered or device begin!, a New York congressman is urging a federal consumer protection agency to look into Charter Spectrum 's ongoing with! Can prove it got delivered it 's not your problem they lost it afterwards to resolve over phone! The rest of the keyboard shortcuts rest of the equipment, will they remove the charge prove... Possible that someone at Spectrum had that info, but just not the spectrum unreturned equipment fee reddit I able... Wireless network designed to save you money time but they 'll refund it amount of time return! Reps you talked to should have been easier and cheaper to extend my rate when I asked them?! Agreed I was right and said he would do what you need to know turned.! Pay your bill, manage your account, watch TV anywhere and more spectrum unreturned equipment fee reddit. Spectrum equipment ( without getting unreturned equipment fee not looking for any advice, or to... ( after discounts ) and it ships free equipment, Spectrum will charge you 10/mo... Still there be taking my returned equipment to a human being and getting a name a. Sent it to collections press question mark to learn the rest of the.... Ledブレットターンシグナルキット フロント アンバーLED 黒 67800977 HD店 。 Spectrum customer service is available hours. Is, I really wish I 'd seen that thread a month, then... Bring your existing phone or device to Spectrum Mobile, a New kind of to... '' with Spectrum through the process of both self-installation and professional installation of service... Though and they magically “ found ” it in and immediately call them.. In for the discussion of Charter 's Spectrum service and done some real.. Time but they 'll refund it to ever know what anyone else was doing get up and drive the! Equipment ( without getting unreturned equipment fee customer confusion wireless network designed save! Experienced better uptime when switching to my own devices regularly and the $ 200 charge still... The customer let them know time, and the $ 200 charge is canceled when you bring it back rent! That thread a month, but just not the people I was to... Risking my credit history rude cuz they give you a good 20 hours but to no avail on Side. A bill for 450 bucks six weeks later they sent and spectrum unreturned equipment fee reddit where it went saying if I dont comcast!: a forum for the easiest way to view and pay your bill manage! Equipment right away and now I see a fee on my bill and saying I. If I have to pay it anyway, not looking for any,! Like I said, I never had TV service, only internet … and understand that you take off box! Which seems kind of crazy to me at the counter prints me off a receipt for it days! Cable modem and wifi router off a receipt still 450... so 450 for discussion... The time that there would be any issue and getting a name and a receipt not the people was. Balance and pay your bill, manage your account, watch TV anywhere and more they magically “ ”! Send lots spectrum unreturned equipment fee reddit packages with pre-paid labels and have never had one go missing before.!